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Senior Application Analyst

17 hours, 47 minutes ago
United States
Full-time
Senior
Business Analyst
Customer and Technical Support
Salesforce
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 4

Description

  • Lead administration and build of internal logic, triggers, and multi-step automated workflows within CLM, telephony/CTI, notification platforms, and survey tools.
  • Configure automated contract routing and workflows in CLM platforms and manage IVR flows, call routing logic, and agent presence sync for telephony/CTI systems.
  • Lead the technical evaluation and vendor selection process, including defining business requirements, running RFPs, performing gap analyses, and managing proof-of-concept phases.
  • Own the full lifecycle of integrations between third-party tools and Salesforce, including initial mapping, setup, and ongoing monitoring of data synchronization.
  • Partner with Sales, Revenue Operations, Customer Support, and other stakeholders to identify manual bottlenecks and implement automated solutions across the tech stack.
  • Support the technical setup and ongoing configuration of Salesforce Service Cloud, ensuring external communication tools are synced with Salesforce objects.
  • Maintain data integrity and governance across integrated platforms and act as Tier 3 support to troubleshoot and resolve application, code, and API issues.
  • Design notification and survey data flows and automate SMS/Email trigger logic to ensure reliable, timely communications and data transfer.

Requirements

  • 8+ years in Business Systems/IT/Operations with 5+ years specifically in application analysis, workflow automation, and systems integration.
  • Experience managing third-party tool support and negotiating technical specifications with external engineers and vendors.
  • Proven ability to design and build complex, multi-step automations natively within SaaS platforms to drive team efficiency.
  • Advanced skills mapping data schemas and managing high-integrity, real-time synchronization between systems.
  • Hands-on experience using out-of-the-box integration and middleware tools to connect a diverse tech stack to a Salesforce hub.
  • Proven ability to collaborate with business units to translate conceptual pain points into technical requirements and architectures.
  • Experience with CLM platforms (e.g., Ironclad, LinkSquares), telephony/CTI systems (e.g., Talkdesk, Five9), notification platforms, survey tools, and Salesforce Service Cloud is preferred.
  • Excellent problem-solving skills with a proactive, creative approach to improving system performance and resolving failures.
  • Exceptional verbal and written communication skills and strong data management abilities (organizing, analyzing, and interpreting data to support decision-making).
  • Based in the US or able to work US-remote as required by the role.

Benefits

  • Comprehensive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life/AD&D insurance.
  • Flexible spending options and a 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Discretionary paid time off and paid company holidays.
  • Paid parental leave and Employee Assistance Program (EAP).
  • Commuter benefits and well-stocked kitchen in office locations.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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