IT Support Specialist - APAC

10 hours, 7 minutes ago
Mid Level
DevOps and Infrastructure
Smartly.io

Smartly.io

Smartly.io is a leading Facebook marketing platform offering marketers an easy-to-use SaaS tool for creating, managing, and optimizing social advertising campaigns. They serve 700+ brands worldwide, managing $4B in ad spend, and provide outstanding cus...

Media
501-1000
$3M raised

Description

  • Provide timely technical support for employees across APAC, particularly during early business hours in Australia and Southeast Asia.
  • Troubleshoot macOS, Windows, mobile device, hardware, software, networking, and enterprise application issues.
  • Manage IT support tickets from investigation through resolution, including prioritization, documentation, communication, and follow-through.
  • Coordinate employee onboarding and offboarding, including device provisioning, account creation, access management, and equipment returns.
  • Support Google Workspace, identity and access management, endpoint management, and other internal IT platforms.
  • Provide responsive IT support to regional offices, Workplace teams, and leadership.
  • Collaborate with IT colleagues across APAC, EMEA, and the Americas on escalations, handovers, and communication.
  • Maintain support documentation and knowledge-base content, identify recurring issues, and recommend workflow improvements.

Requirements

  • 3+ years of experience in IT support, service desk, or IT operations.
  • Hands-on corporate-environment troubleshooting experience with macOS and Windows.
  • Experience with identity and access management, including user provisioning, SSO, MFA, and account permissions.
  • Familiarity with Google Workspace, Microsoft 365, or comparable enterprise administration platforms.
  • Experience using IT ticketing systems, managing competing priorities, and resolving issues end to end.
  • Understanding of DNS, DHCP, VPN, Wi-Fi, and basic connectivity troubleshooting.
  • Familiarity with endpoint management, device security, and basic IT compliance practices.
  • Strong written and verbal English communication, customer service, organization, and independent problem-solving skills.
  • Ability to work the designated early APAC shift and collaborate across global time zones.
  • Experience with MDM tools such as Jamf, Kandji/Iru, Microsoft Intune, or Workspace ONE; Google Workspace administration; SaaS administration; scripting; mobile support; executive support; global IT teams; or ITIL is preferred.

Benefits

  • Opportunity to directly improve IT service delivery across the APAC region.
  • Exposure to a broad range of enterprise technologies within a global IT team.
  • Collaboration with colleagues worldwide and opportunities to improve employee experience and support processes.
  • Opportunity to grow beyond traditional service desk responsibilities and take ownership of scalable IT support initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Booking Advisor Hotels and Travel

Aisle and Abroad Travel & Tourism

Join a remote travel services team as a Hotel Reservations Assistant, helping clients research, compare, and book accommodations and related travel arrangements.

4 hours, 22 minutes ago

Client Success Support Specialist (Seasonal, Hourly)

Civitech 11-50 Internet Software & Services

Civitech is seeking a Client Success Support Specialist to support voters who receive election-related mail by resolving inquiries and connecting them with accurate voting resources.

9 hours, 37 minutes ago

CX Escalation Specialist

Soum 11-50 Household Durables

Soum is hiring a Customer Support Specialist to manage buyer and seller support cases across its MENA re-commerce marketplace and deliver timely, accurate resolutions.

9 hours, 37 minutes ago

Lead, Customer Support - Thailand

Cloudbeds 501-1000 Internet Software & Services

Cloudbeds is hiring a remote Customer Support Lead in Thailand to develop and lead a local support team delivering high-quality technical assistance to hospitality customers.

CRM JIRA Salesforce
10 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers