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Product Onboarding Specialist (Enterprise Software - Remote)

5 hours, 14 minutes ago
Mexico, Argentina, Bolivia, Chile, Colombia, Ecuador
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005
View All Jobs 7

Description

  • Guide new clients through the onboarding and implementation process.
  • Walk customers through key workflows, features, and use cases.
  • Help clients configure and navigate the platform effectively.
  • Lead structured sessions to support successful product adoption.
  • Identify gaps in understanding and address them proactively.
  • Ensure each client reaches independent product usage.
  • Work directly with customers to align the product with their processes.
  • Support long-term client success through clear product education.

Requirements

  • 2+ years of experience in onboarding, implementation, or customer-facing product roles.
  • Experience working directly with clients to help them adopt a tool, platform, or system.
  • Ability to simplify complex workflows and explain them clearly.
  • Comfortable guiding clients through structured sessions and discussions.
  • English level C1 or C2 is required.
  • Strong organizational and communication skills in a remote environment.
  • Experience with product onboarding or implementation is preferred.
  • Background in Customer Success, client-facing roles, process training, or system adoption is preferred.
  • Exposure to software platforms, CRM tools, or technical products is a plus.
  • Experience working with U.S. or international clients is a plus.
  • Ability to quickly learn new tools and guide others through them.
  • Experience in Customer Education, Enablement, or Implementation is a bonus.
  • Familiarity with CRM tools is a plus.
  • Ability to handle high-value or demanding customers is a plus.

Benefits

  • 100% remote, location-independent work.
  • Compensation of $1,800–$2,200 per month based on relevant experience and qualifications.

Interested in this position?

Apply directly on the company website

Apply Now

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