Customer Support Executive - Hong Kong Clients - Remote

1 month, 1 week ago
Full-time
Entry Level
Customer and Technical Support
Sleek

Sleek

Sleek: The SMEs' go-to platform for company registration, compliance, and accounting services in Singapore, HK, AU, and the UK. Designed by entrepreneurs, for entrepreneurs, Sleek offers hassle-free solutions to start and manage businesses digitally.

Professional Services
251-1K
Founded 2017
$34M raised

Description

  • Provide remote customer support via email, live chat, and phone with speed, clarity, and empathy.
  • Follow up with clients for feedback and submission of required documents.
  • Guide clients through onboarding and Sleek’s digital platforms.
  • Troubleshoot issues related to incorporation, accounting, and other service areas.
  • Escalate complex issues to the appropriate internal teams when needed.
  • Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
  • Identify recurring client pain points and recommend workflow or help center improvements.
  • Use tools such as Zendesk, Aircall, Slack, and Gmail to manage support operations.

Requirements

  • 0-2 years of customer support experience; fresh graduates are welcome.
  • Bachelor’s degree in any field.
  • Fluent spoken English, and Cantonese is non-negotiable; Mandarin is required for trilingual support.
  • Experience with Fintech, SaaS, or professional services is preferred.
  • Experience using Zendesk, Aircall, Slack, and Gmail.
  • Ability to work remotely with a dedicated quiet workspace and stable internet connection.
  • Basic knowledge of Hong Kong business regulations, such as taxes and company filings, is a plus.
  • Experience in a fast-paced startup or scale-up environment is a plus.
  • Must be located in Malaysia or able to work from Malaysia.

Benefits

  • Competitive market salary.
  • Generous paid time off and holiday schedules.
  • Work from home flexibility.
  • Ability to work fully remote from anywhere in the world for 1 month each year.
  • Employee share ownership plan for eligible staff.
  • Training programmes and strong opportunities for personal growth.
  • Inclusive, diverse, and kind company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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