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Customer Service Representative – Administrative

2 hours, 46 minutes ago
Saudi Arabia
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging platforms.
  • Provide accurate information on products and services, pricing, availability, delivery timelines, warranties, return policies, and support procedures.
  • Resolve complaints and service issues with empathy and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates in line with service-level expectations.
  • Maintain accurate customer records, case notes, and service history in CRM and ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and calendars across teams.
  • Support filing, scanning, archiving, and digital document organization in shared systems.
  • Assist with invoice queries and basic finance coordination in collaboration with the finance team.
  • Liaise with logistics, warehouse, sales, operations, and technical teams to coordinate updates and resolve customer issues.

Requirements

  • High school diploma required; bachelor’s degree or diploma in a related field is preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA-region experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel or Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic spoken and written Arabic.
  • Basic spoken and written English.
  • Strong customer-first mindset and the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, and solution-oriented messaging.
  • Strong attention to detail in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively.
  • High integrity and discretion when handling confidential information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Willingness to support schedule changes during Ramadan or regional holidays, with occasional off-hours coordination when needed.

Benefits

  • Remote, hybrid, or office-based work arrangement depending on business needs and local regulations.
  • Monthly salary of $1,900 to $2,900.
  • Clear career growth pathways into roles such as Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, QA, or Training Specialist.
  • Inclusive workplace committed to diversity and equal opportunity across the MENA region.
  • Fair scheduling practices for peak periods, Ramadan, and regional holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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