RemoteLeaf Logo
Log in Sign up

Customer Service Representative – Administrative

4 hours, 50 minutes ago
Saudi Arabia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

View All Jobs 2

Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, WhatsApp and other messaging tools.
  • Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures.
  • Resolve complaints and service issues with empathy and clear follow-through, escalating complex cases to appropriate departments.
  • Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems and ensure data quality and compliance.
  • Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs and team calendars; manage scheduling and handovers across time zones.
  • Liaise with operations, logistics, warehouse, sales, finance and technical support teams to track deliveries, handle delays, support onboarding, and coordinate troubleshooting.
  • Collect customer feedback, generate weekly/monthly service summaries (volume, resolution time, common issues, CSAT inputs) and share insights to improve processes and service quality.

Requirements

  • High school diploma required; Bachelor’s degree or diploma in a related field preferred.
  • Some experience in customer service, administrative support, call center operations, hospitality, or retail support; MENA experience is a strong advantage.
  • Proficiency with Microsoft Office/Google Workspace, especially Excel/Sheets, plus email management and document formatting.
  • Experience using CRM/ERP systems and maintaining accurate case documentation.
  • Basic proficiency in Arabic (spoken and written) and basic English (spoken and written).
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with polite, solution-oriented messaging.
  • Strong attention to detail, accuracy in data entry/record-keeping, and the ability to prioritize multiple tickets and meet deadlines.
  • High integrity and discretion handling confidential information, cultural sensitivity across MENA markets, and willingness to work flexible hours (including regional holidays/Ramadan and occasional outside-standard-hours coordination).

Benefits

  • Monthly salary range of $1,900–$2,900.
  • Flexible work arrangement: role may be office-based, hybrid, or remote depending on business needs and country regulations.
  • Clear career development pathways (e.g., Senior Customer Service Representative/Team Lead, CX Specialist, Office Administrator/Operations Coordinator, Sales Support/Account Coordinator, QA/Training Specialist).
  • Inclusive, multicultural work environment with opportunities to engage across MENA markets.
  • Flexible scheduling practices to accommodate regional holidays and Ramadan when required.
  • Opportunity to work cross-functionally with operations, sales, finance and technical teams and gain broad operational experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Octopus Energy

Digital Energy Specialist

Octopus Energy 1K-5K Electric Utilities

Digital Energy Specialist at Octopus Energy Italia providing remote evening, weekend and holiday digital customer support to maintain continuous high-quality service and resolve customer issues outside standard team hours.

Italy Full-time Entry Level Customer Support
5 hours, 5 minutes ago
Aera Technology

Support Operations Specialist (Night Shift)

Aera Technology 251-1K Internet Software & Services

Aera Technology is hiring a Support Operations Specialist (night shift, remote — India) to own and drive the lifecycle of customer escalations during US hours, ensuring triage SLAs, data integrity, cross-functional coordination, and improved support outcomes.

India Full-time Mid Level Customer Support Operations Specialist
JIRA
5 hours, 50 minutes ago
TrueML

Client Support Specialist

TrueML 51-250 Internet Software & Services

Client Support Specialist at Sentry Credit supporting Collections Operations as the operational backbone for client-facing work, coordinating across teams to ensure accounts are managed accurately and client interactions meet compliance standards.

United States Full-time Junior Customer Support
$44k-$44k
7 hours, 50 minutes ago
Block

Senior Lead, Australia Escalations Support (Square & Afterpay)

Block 10K-50K Capital Markets

Senior Lead, Australia Escalations Support for Square and Afterpay at Block, responsible for leading Australia-based escalations and complaints operations across both brands to deliver fair, efficient, and compliant resolutions while driving process and product improvements.

Australia Full-time Lead Customer Support
11 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers