Technical Account Manager (Spanish & Italian Speaker)

3 weeks ago
Full-time
Lead
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Serve as a strategic advisor to Sitetracker’s largest and most complex customers.
  • Guide customers toward solutions that improve business outcomes, adoption, and ROI.
  • Facilitate complex decision-making across executive, operational, and technical stakeholder groups.
  • Lead advanced solution design discussions covering integrations, data architecture, and platform scalability.
  • Explain technical architecture, integration patterns, data flows, and platform considerations in business terms.
  • Challenge technical recommendations and help customers reach sound technical decisions.
  • Support organizational change initiatives during major technology implementations.
  • Identify adoption risks and create mitigation strategies to improve platform usage.
  • Coach executive sponsors and business leaders on change management and adoption best practices.
  • Proactively identify opportunities for customer improvement, risk reduction, and business growth.

Requirements

  • Fluency in both Spanish and Italian is required.
  • Experience in a technical account management, technical customer success, consulting, or similar strategic customer-facing role.
  • Strong technical leadership experience with solution design, integrations, data architecture, or platform discussions.
  • Demonstrated ability to influence executive and operational stakeholders.
  • Experience guiding customers through business or technology transformation initiatives.
  • Strong change management and adoption leadership capabilities.
  • Ability to connect product capabilities to customer business goals and operational improvements.
  • A proactive, self-directed mindset with the ability to own outcomes without close oversight.
  • Experience creating or implementing new frameworks, approaches, or best practices is preferred.
  • Ability to work remotely in the London / United Kingdom context for an EMEA-focused role.

Interested in this position?

Apply directly on the company website

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