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Ingest - Support Specialist (MX)

1 hour, 52 minutes ago
Mexico
Part-time
Junior
Customer Support
Data Science and Analytics
JIRA
Apply Now
Simply.TV

Simply.TV

Simply.TV: Global TV metadata provider using AI & ML technologies to enhance TV experiences and unlock growth opportunities.

Internet Software & Services
11-50
Founded 2019
View All Jobs 5

Description

  • Monitor metadata ingest pipelines to ensure data deliveries are accurate, timely, and complete.
  • Investigate technical issues and perform root cause analysis, escalating problems when necessary.
  • Respond to client issues with clear, professional communication and timely updates.
  • Track and analyze issue trends to identify recurring problems and recommend preventative solutions.
  • Collaborate with the Support Lead and technical teams to improve workflows and processes.
  • Document findings, resolutions, and troubleshooting steps to support knowledge sharing and audit readiness.

Requirements

  • Excellent written and verbal communication skills in English; Spanish or Portuguese is a plus.
  • Experience in customer support or client-facing roles, ideally in media, technology, or data services.
  • Ability to work independently, manage priorities, and deliver results on a part-time schedule.
  • Familiarity with root cause analysis methodologies and structured troubleshooting approaches.
  • Proficiency with data analytics tools such as Excel or Google Sheets for issue tracking and trend analysis.
  • Background in media, VOD, or metadata industries is preferred.
  • Experience with ticketing systems such as Jira, Zendesk, or ServiceNow is preferred.
  • Strong organizational skills with a focus on process improvement and documentation.
  • Technical aptitude with experience in data workflows, metadata systems, or digital content pipelines is preferred.
  • CVs must be submitted in English.

Benefits

  • Freelancer / independent contractor setup.
  • Compensation of up to 1,000 USD per month.
  • Part-time schedule of approximately 3–4 days per week.
  • Preferred work days are Friday through Sunday, with Monday as an option.

Interested in this position?

Apply directly on the company website

Apply Now

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