Specialty Pharmacy Technician

2 hours, 14 minutes ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide off-site support to patients, pharmacists, and providers through medication management and patient care services.
  • Assist patients with prior authorizations, benefit investigations, financial assistance, and insurance-related issue resolution.
  • Support patient medication onboarding, refill processing, renewal requests, and adherence follow-up.
  • Educate patients on pharmacy services and encourage use of the hospital partner pharmacy.
  • Document patient information in the hospital EMR, Therigy, and Shields proprietary tools.
  • Answer, resolve, and triage inbound patient and care team inquiries.
  • Identify special medication storage and handling needs, including hazardous and refrigerated medications.
  • Prepare and input data, adjudicate test claims, and develop follow-up action plans to support operational goals.
  • Participate in process improvement initiatives and apply recommendations to improve quality and customer service.
  • Maintain confidentiality and support additional duties as assigned.

Requirements

  • High School Diploma or GED required.
  • State registration as a pharmacy technician required.
  • National CPhT certification or equivalent is strongly preferred.
  • 2-3 years of pharmacy technician experience required; 3-5 years preferred.
  • Strong interpersonal and phone communication skills.
  • Comfortable proactively engaging patients, clinicians, payors, and pharmacies by phone.
  • Highly proficient in Microsoft Office, especially Excel and Word.
  • Ability to quickly learn new programs and adapt to Shields’ tools and workflow.
  • Strong organizational skills with attention to detail.
  • Experience in one or more specialty disease states such as transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, or oncology is a plus.

Interested in this position?

Apply directly on the company website

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