Pharmacy Technician - Refill Calls

4 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide service for inbound pharmacy calls and/or place outbound patient refill calls to support the refill process.
  • Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
  • Answer, resolve, and triage inbound patient, provider, and pharmacy inquiries.
  • Clarify prescription orders with pharmacists and clinicians as needed.
  • Identify medications requiring special storage or handling, including hazardous and refrigerated medications.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to improve operational issues, productivity, quality, and customer service standards.
  • Identify trends, resolve problems, recommend improvements, and participate in process improvement initiatives.
  • Serve as a point of contact between patients, pharmacy liaisons, clinical providers, and internal teams.
  • Protect confidential and sensitive information and support other duties as assigned.

Requirements

  • Must be a state-registered pharmacy technician.
  • National certification as a CPhT or equivalent is strongly preferred, and required at hire if state registration is not available in the candidate’s state.
  • Must commit to obtaining any additional required licensure within a mutually agreed-upon timeframe if needed.
  • 1-3 years of experience as a pharmacy technician with claims adjudication.
  • Experience managing refills, specialty pharmacy, working with clinical care teams, and working remotely is strongly preferred but not required.
  • High school diploma or GED required.
  • Strong interpersonal and phone communication skills, with comfort proactively engaging patients and contacting clinicians, payors, and pharmacies by phone.
  • Highly proficient in Microsoft Office, particularly Excel and Word, with the ability to quickly learn new programs and tools.
  • Strong organizational skills, attention to detail, and the ability to extract relevant information quickly.
  • Must be able to maintain a distraction-free work environment, use two company-required monitors, have stable high-speed internet, and be willing to work overtime as needed.
  • Must be able to sit or stand at a workstation for long periods and keep camera on for most meetings.

Interested in this position?

Apply directly on the company website

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