Pharmacy Technician Refill Calls

43 minutes ago
Full-time
Mid Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Coordinate and process medication refills, including data entry and claims adjudication.
  • Place outbound refill reminder calls and guide patients through refill requests.
  • Respond to and resolve inbound patient and provider inquiries.
  • Clarify prescription orders with pharmacists and clinical staff.
  • Maintain accurate patient and prescription information in software systems.
  • Identify trends and recommend process improvements.
  • Collaborate with cross-functional teams to deliver a seamless patient experience.
  • Protect patient confidentiality and uphold service quality standards.

Requirements

  • At least 3 years of pharmacy technician experience, including refills, claims adjudication, clinical collaboration, or specialty pharmacy.
  • Active Washington or Oregon pharmacy technician license.
  • National pharmacy technician certification, such as CPhT, PTCB, or NHA certification.
  • Proficiency with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Strong computer, internet navigation, documentation, and data-entry skills; skills will be assessed during pre-employment.
  • Availability to work remotely Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time.

Benefits

  • $22.00 hourly pay with potential quarterly bonus incentives.
  • Medical, dental, and vision insurance starting on day one.
  • 401(k) with employer match.
  • Four weeks of paid time off and 10 paid holidays.
  • Paid parental leave and short-term disability coverage.
  • Professional development opportunities.
  • Employee resource groups and wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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