Call Center Pharmacy Technician

2 months, 2 weeks ago
Full-time
Entry Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Make outbound phone calls to eligible patients and enroll them in the Shields Partner Pharmacy program.
  • Educate patients on the services offered by the Shields Specialty Pharmacy Program.
  • Communicate a clear value proposition for using the Shields Partner Pharmacy program over other pharmacy care models.
  • Review patient EMR and chart notes before outreach to understand the patient’s condition and situation.
  • Identify medications that require special storage or handling, including hazardous and refrigerated medications.
  • Identify and coordinate necessary supplies for select medications, such as sharps containers, needles, syringes, alcohol swabs, and band-aids.
  • Maintain patient confidentiality and protect Shields values.
  • Work flexible shifts, including occasional Saturday coverage when needed.
  • Perform other duties as assigned.

Requirements

  • 0-1 years of experience as a pharmacy technician or in a related role.
  • Active pharmacy technician licensure in Colorado.
  • National certification through PTCB or equivalent is strongly preferred.
  • High school diploma or GED required.
  • Bachelor’s degree is strongly preferred.
  • PTCB or ExCPT licensure is strongly preferred.
  • Commitment to obtain required licensure within a mutually agreed-upon timeframe if needed.
  • Strong verbal communication and phone skills.
  • Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
  • Prior customer service or outbound call experience preferred.

Benefits

  • Opportunity to become nationally certified through PTCB or ExCPT within 6 months of hire, with training provided by Shields classes.
  • Employee training includes support for national certification preparation.
  • Flexible shift schedule with weekday options and occasional Saturday hours.
  • Continued employment is contingent on meeting licensure requirements, indicating structured professional development support.

Interested in this position?

Apply directly on the company website

Apply Now

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