Chargeback Operations Analyst

4 weeks ago
Full-time
Junior
Operations
Sezzle

Sezzle

Sezzle is a payments company revolutionizing the buy now, pay later experience with interest-free installment plans, empowering consumers and merchants alike.

Diversified Financial Services
251-1K
Founded 2016

Description

  • Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within required timeframes.
  • Work cross-functionally with fraud and disputes teams to determine next steps on a case-by-case basis.
  • Review individual transactions and account patterns using internal policies, methodologies, and data analysis.
  • Identify trends and patterns in disputes and fraud-related activity.
  • Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools.
  • Maintain strong domain knowledge of fraud prevention techniques and technologies.
  • Meet or exceed SLAs for timely resolution of queued cases to minimize potential losses.
  • Handle escalations from internal and external stakeholders in a professional and efficient manner.
  • Recommend process improvements and scaling opportunities to the Chargeback Manager.

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum 1 year of experience processing chargebacks or investigating and resolving fraud incidents.
  • Experience analyzing data and making decisions in a fast-paced, sometimes ambiguous environment.
  • Strong attention to detail and ability to multitask.
  • Excellent problem-solving and analytical skills.
  • Strong business judgment and communication skills.
  • Ability to self-start and work with minimal supervision after training.
  • Ability to work through holidays.
  • 2+ years of experience processing chargebacks, fraud claims, or live transactions involving fraudulent activity in e-commerce, banking, fintech, or financial institutions (preferred).
  • Availability to start within two weeks of offer (preferred).
  • English resume required.

Benefits

  • Full-time Monday through Friday schedule, 9:00 am - 5:30 pm CST.
  • Remote work indicated by #Li-remote.
  • Career advancement opportunities within a rapidly growing team.
  • Opportunity to work in a dynamic, fast-paced fintech environment.

Interested in this position?

Apply directly on the company website

Apply Now

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