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Enterprise Customer Success Manager

3 hours, 13 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Seesaw

Seesaw

Seesaw is an award-winning elementary learning experience platform that offers interactive lessons, digital portfolios, and two-way communication features. It connects teachers, students, administrators, and families to support each child's learning jo...

Diversified Consumer Services
251-1K
Founded 2015
$26M raised
View All Jobs 8

Description

  • Manage a portfolio of Seesaw’s largest district partnerships.
  • Own the renewal and expansion process for assigned accounts.
  • Lead consultative meetings with key district stakeholders using data.
  • Develop account strategies that identify expansion opportunities and cancellation risks.
  • Work directly with customers to drive value and adoption throughout the customer lifecycle.
  • Collaborate with sales, support, product, engineering, content, and finance teams to escalate issues and identify trends.
  • Ensure enterprise accounts are using Seesaw to its fullest potential and realizing the platform’s value.

Requirements

  • Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion.
  • At least 3 years of success in a quota-carrying, customer-facing role.
  • Background in educational technology preferred.
  • Comparable combination of education and professional experience serving the Northeast preferred.
  • Ability to adapt to change while maintaining strong performance and focus in a dynamic environment.
  • Experience serving or selling into the K-12 education market.
  • Experience working with enterprise or large district accounts preferred.

Benefits

  • On-target earnings of $75,000–$118,000.
  • Base salary of $60,000–$95,000.
  • Commission target of $15,000–$23,000.
  • Medical, dental, orthodontics, and vision coverage.
  • 401(k) match.
  • Flexible paid time off.
  • Mindfulness First Fridays.
  • Monthly technology stipend and home office setup stipend.
  • Professional development stipend.
  • Paid parental leave.
  • Charitable donation matching and volunteer days.

Interested in this position?

Apply directly on the company website

Apply Now

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