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Customer Education & Content Manager

1 day, 19 hours ago
United States
Full-time
Mid Level
Content Marketing Manager
Marketing and Growth
Cybersecurity HIPAA
Apply Now
Secureframe

Secureframe

Secureframe: Trusted compliance automation platform for SOC 2, ISO, HIPAA, and PCI readiness, powered by AI to streamline security and compliance management.

Professional Services
51-250
Founded 2020
$78M raised
View All Jobs 5

Description

  • Own the customer training academy and create structured self-serve learning paths across compliance frameworks and core product features.
  • Produce and maintain product video content, including screen recordings, micro demos, walkthroughs, and release videos.
  • Create customer-facing onboarding videos and ensure content reflects the latest product UI and workflows.
  • Develop internal enablement materials for Sales, including demo scripts, competitive positioning, objection handling, and product updates.
  • Develop internal enablement materials for Implementation, including onboarding runbooks, handoff guides, and process walkthroughs.
  • Build and maintain a channel partner enablement library for resellers and MSPs.
  • Partner with Product, Customer Success, Customer Experience, Marketing, and Implementation to keep content current and useful.
  • Drive academy adoption and reduce inbound support and 1:1 training requests by surfacing content at key points in the customer lifecycle.
  • Own the content strategy for the Comply AI knowledge base and keep it updated as the product evolves.
  • Track education performance metrics such as course completion, video engagement, ticket deflection, and time-to-value, and identify content gaps from analytics and support trends.

Requirements

  • 3+ years of experience in SaaS, ideally in content, education, enablement, or instructional design.
  • Experience launching or scaling a customer education function from scratch.
  • Comfort producing high-quality screen recordings with voice narration using tools such as Loom, Camtasia, or ScreenFlow.
  • Strong written communication and scripting skills for course copy, help center articles, and instructional scripts.
  • Experience with LMS platforms such as Skilljar, Gainsight CE, Northpass, or Docebo.
  • Technical fluency with SaaS products and the ability to explain integrations, APIs, and complex workflows clearly.
  • Ability to prioritize a content backlog using data such as help center analytics, ticket tagging, and product usage signals.
  • Experience working in cross-functional environments with Product, Marketing, CX, CS, and Implementation.
  • Nice to have: background in GRC, compliance, or security awareness training.
  • Nice to have: experience building customer certification or badging programs, webinars, live training, or channel/partner enablement programs.

Benefits

  • Industry-competitive salary and equity.
  • Medical, dental, and vision benefits for you and your dependents.
  • Flexible time off.
  • 401(k) retirement plan.
  • Paid family leave.
  • Remote-first culture with collaboration through company offsites two to four times per year.

Interested in this position?

Apply directly on the company website

Apply Now

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