Customer Support Specialist - EMEA Based

1 week, 3 days ago
Full-time
Junior
Customer and Technical Support
SchooLinks

SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services
51-250
Founded 2014
$11M raised

Description

  • Meet a 5-minute first response SLA for chat and a 1-hour response SLA for email while maintaining CSAT targets.
  • Provide fast, accurate answers to district partners’ questions and issues.
  • Troubleshoot, diagnose, and advise districts on platform logic, configuration options, and day-to-day support topics.
  • Develop deep mastery of the SchooLinks platform and its support processes.
  • Escalate appropriate support requests to product, engineering, or solutions teams.
  • Log, track, and update chats and emails in support tools such as Intercom and Front.

Requirements

  • 1-2 years of experience in a customer support or client-facing role, preferably in SaaS.
  • Strong written and verbal communication skills.
  • Familiarity with support tools such as Intercom, Zendesk, or Front.
  • Ability to manage multiple tickets simultaneously without sacrificing quality.
  • A customer-first mindset and a problem-solving approach.

Benefits

  • 100% employer-covered health care for employees.
  • 401(k) with company matching.
  • Dental and vision coverage.
  • Parental leave.
  • Subsidized gym membership.
  • Remote work stipend.
  • Annual team offsite.
  • On-track earnings range of $55,000 to $66,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Member Care Advocate (MCA) - Bilingual

Included Health 1K-5K Insurance

Included Health is hiring a bilingual remote Member Care Advocate to support members by guiding them through benefits and care navigation, resolving routine healthcare questions, and delivering empathetic service in a high-volume environment.

HIPAA
1 hour, 8 minutes ago

Analyst, Customer & Product Support

AlphaSense 251-1K Internet Software & Services

AlphaSense is hiring an Analyst, Customer & Product Support to provide first-line support for its AI-driven market intelligence platform and help customers get maximum value from the product.

1 hour, 22 minutes ago

Support Specialist (Pacific Time)

CertifID 51-250 Diversified Financial Services

CertifID is hiring a remote Support Specialist to provide customer support for its fraud-prevention SaaS platform, helping transaction participants resolve issues and maintain secure operations across Pacific Time.

1 hour, 36 minutes ago

Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems 1K-5K IT Services

Long View is hiring a Spanish bilingual Global Service Desk Analyst to provide overnight Tier I IT and communications support for clients across Canada and worldwide from a remote environment.

1 hour, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers