AI Knowledge Manager (m/f/d) - Banking

1 hour, 54 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
SAP Fioneer

SAP Fioneer

SAP Fioneer is a global software company that provides innovative, reliable, and scalable software and platform solutions for banks, insurers, and challengers. They empower financial institutions to grow, transform, and outpace the competition by combi...

Internet Software & Services
1K-5K
Founded 2021

Description

  • Own and continuously improve the semantic knowledge layer for SAP Fioneer’s Banking AI solutions.
  • Structure, curate, and enrich product knowledge with consistent metadata for reliable retrieval and high-quality AI responses.
  • Identify knowledge gaps and close them by creating documentation, commissioning content, or eliciting expertise from subject matter experts.
  • Define and maintain strategies for integrating project-specific knowledge into AI solutions, including golden sources, grounding content, and reusable knowledge assets.
  • Analyze low-quality AI responses, identify root causes, and implement sustainable improvements.
  • Build, maintain, and expand evaluation datasets to measure and improve AI answer quality.
  • Define and maintain content governance standards, including classification, access management, legal review, and content lifecycle management.
  • Design feedback loops that turn user interactions into structured knowledge improvements.
  • Partner with Banking experts, Product Management, Consulting, and AI Engineering to improve AI-powered solutions.

Requirements

  • Basic understanding of banking processes and the documentation landscape, sufficient to judge whether an answer is substantively correct.
  • Understanding of how retrieval-augmented generation works and where AI fits in answer generation.
  • Analytical QA mindset with experience working with evaluation datasets and tracing weak answers back to content causes.
  • Professional background in bank domain knowledge management, domain business analysis with SAP/banking background, or a project/product-facing banking role.
  • Familiarity with Confluence and SharePoint-based content landscapes.
  • Ability to improve the quality of the solution to the next level.

Benefits

  • Occupational pension provisions.
  • Health and wellbeing support.
  • Mobility benefits including bike leasing and transportation allowances.
  • Celebration rewards and jubilee recognition.
  • Meal programs.
  • Relocation reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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