UX/UI Product Designer (Desk Phones)

2 hours, 41 minutes ago
Full-time
Junior
IoT and Embedded Systems
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised

Description

  • Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models through execution.
  • Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations.
  • Define task-driven workflows for telephony functions such as calling, transfers, conferencing, voicemail, and call handling.
  • Develop and maintain UX artifacts including flows, wireframes, interaction specifications, and system behavior definitions.
  • Integrate AI tools across the design, implementation, and maintenance phases of the product lifecycle.
  • Partner with firmware engineers to ensure designs are implemented accurately and perform reliably in production.
  • Work with Product Management and Ownership to align UX decisions with user needs and business outcomes.
  • Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios.
  • Support usability testing and iterate based on real user behavior.
  • Help drive consistency and usability across Sangoma’s broader device ecosystem.

Requirements

  • 1 to 3 years of experience in UX, user interface design, product design, or interaction design; 3 years preferred.
  • Demonstrated experience designing task-focused, workflow-driven interfaces.
  • Strong understanding of human-computer interaction principles, including cognitive load, affordances, and error prevention.
  • Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
  • Proficiency with design tools such as Figma, Sketch, or similar.
  • Genuine curiosity, eagerness to learn, and motivation to understand how design decisions translate into real behavior.
  • Ability to collaborate directly with team leadership in the US Eastern time zone.
  • Residency in either an Eastern or Central time zone.
  • Experience with telephony, VoIP, or enterprise communications products is preferred.
  • Experience designing for constrained or non-traditional platforms such as embedded devices, hardware products, enterprise tools, or operational systems is preferred.
  • Understanding of localization and internationalization considerations is preferred.
  • Prior exposure to usability testing or field studies in enterprise or operational environments is preferred.

Benefits

  • Extended healthcare plan including medical, disability, dental, and vision coverage.
  • Group RRSP / RPP retirement savings plan.
  • Group life, AD&D, and critical illness insurance.
  • Paid time off benefits.
  • Work-from-home flexibility with flexible hours.
  • Entrepreneurial work environment with high growth career opportunities.
  • Salary range of $116,000 to $130,000 CAD per year, commensurate with experience, qualifications, and location.
  • Equal opportunity employer commitment for protected groups, including protected veterans and individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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