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Enterprise Customer Success Manager

1 month ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
IoT
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 84

Description

  • Serve as the primary Customer Success Manager for enterprise accounts, partnering with top customers to understand their fleets, challenges, and long-term needs and advising on platform customization.
  • Create, own, and manage joint success plans with customers that define objectives, metrics, timelines, and actions to remove barriers to realizing business value.
  • Orchestrate executive business reviews with customer decision-makers and Samsara leadership to review past successes and align on upcoming goals.
  • Conduct workshops to assess customer operations and recommend workflow, configuration, and process changes to maximize the value of Samsara products.
  • Deeply understand Samsara platform capabilities and clearly explain and map those capabilities to the needs of diverse industries (field services, utilities, transportation, school buses, etc.).
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to resolve issues and deliver coordinated customer outcomes.
  • Mentor and coach the wider Customer Success and Support teams to scale best practices and increase overall team effectiveness.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) across customer and internal interactions.

Requirements

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred.
  • Bachelor’s degree from a 4-year institution.
  • Experience supporting or working with technical products.
  • Ability and willingness to travel to customer sites (approximately 25–40% travel expected).
  • Strong priority management skills and high emotional intelligence.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders, including executives, Product and Engineering leadership, and day-to-day users.
  • Solutions-oriented with strong problem-solving skills, diplomacy, tact, and poise under pressure.
  • Demonstrated initiative and ability to thrive in an unstructured, fast-paced, and change-heavy environment.
  • Experience serving or supporting large-scale business solutions at Fortune 500 companies (preferred).
  • French fluency is a plus; strong bias for action, ability to think big, and insistence on high standards (preferred).

Benefits

  • Annual base salary range: CA$99,681.82–CA$129,000.
  • Competitive total compensation package for full-time employees.
  • Employee-led remote and flexible working model (hybrid or remote where operationally appropriate).
  • Health benefits for full-time employees.
  • Inclusive workplace with accommodations for candidates with disabilities and support through the recruiting process.
  • Opportunities for career growth within a rapidly scaling, recently public company and cross-functional exposure.

Interested in this position?

Apply directly on the company website

Apply Now

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