Implementation Business Analyst SR

35 minutes ago
Full-time
Senior
Business Intelligence
Sagent - Consumer-First Mortgage Loan Servicing Software

Sagent - Consumer-First Mortgage Loan Servicing Software

Sagent provides consumer-first mortgage loan servicing software for banks and lenders, offering a unified platform for efficient servicing operations, compliance, and a mobile-first consumer experience.

Internet Software & Services
251-1K
Founded 2018

Description

  • Collaborate with Customer Success, Product, Engineering, and implementation teams to support successful client launches.
  • Conduct discovery sessions with customers to understand business needs and implementation scope.
  • Document functional and non-functional requirements for implementation work.
  • Translate business requirements into SaaS solution capabilities and tailored configurations.
  • Serve as the liaison between customers and internal teams throughout implementation.
  • Provide project updates, manage expectations, and help facilitate decision-making.
  • Analyze customer workflows, identify gaps, and recommend process improvements.
  • Validate system configurations, define UAT scenarios, and coordinate UAT execution and issue triage.
  • Support onboarding, training sessions, user guides, and other product documentation.
  • Coordinate cutover planning, post-launch issue resolution, and knowledge transfer to support teams.

Requirements

  • Bachelor’s degree or equivalent experience in business, computer science, finance, or a related field.
  • 5+ years of mortgage servicing experience in areas such as loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer service, or servicing compliance oversight.
  • 5+ years of software industry experience preferred, including experience with a large enterprise solution.
  • 3+ years of hands-on business analyst, development, project management, or testing experience.
  • Knowledge of mortgage servicing regulatory requirements and their impact on the lending process.
  • Experience creating business designs, test plans, testing scripts, and system requirements.
  • Excellent written and verbal communication skills.
  • Experience working with content management systems.
  • Experience working with onshore and offshore teams is required.
  • Experience with the full PDLC process.
  • Ability to manage multiple activities and priorities as a self-starter.
  • Experience with claims or invoice solutions and processes.
  • Experience with loan data and servicing conversions.
  • Experience with APIs and system integrations.

Benefits

  • Remote/hybrid workplace options.
  • Health benefits starting on day one.
  • Unlimited flexible time off.
  • Family planning services and paid family leave.
  • Tuition reimbursement.
  • 401(k) matching.
  • Pet insurance.
  • In-person and virtual social experiences, plus career pathing and Focus Time Fridays.

Interested in this position?

Apply directly on the company website

Apply Now

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