Senior Manager, CXO Customer Advocacy

1 day, 10 hours ago
Full-time
Lead
Marketing and Growth
Rubrik

Rubrik

Rubrik provides cutting-edge data security and protection solutions, including Zero Trust Data Protection and ransomware recovery, to ensure data readiness and business resilience.

IT Services
1K-5K
Founded 2014
$553M raised

Description

  • Build and manage a pipeline of customer story candidates across verticals, use cases, and geographies in partnership with sales, customer success, business value, and product/engineering teams.
  • Lead customer discovery conversations that surface the operational impact of Rubrik's platform and translate those outcomes into compelling narratives.
  • Write and produce customer stories and related assets such as video briefs, executive one-pagers, and event abstracts.
  • Own and operate the CXO Visionaries program end to end, including member recruitment, onboarding, profiles, awards, and speaking opportunities.
  • Develop and manage the Visionary spotlight feature in the monthly CXO newsletter and coordinate timing with editorial plans.
  • Coordinate with Rubrik Zero Labs to provide members with timely access to threat intelligence.
  • Build sufficient technical fluency in Rubrik's platform and the cyber resilience landscape to assess the accuracy of customer claims.
  • Maintain scalable tracking systems, manage intake-to-approval workflows, and enforce quality standards for customer stories.
  • Track story usage and impact across sales, events, PR, and executive engagements to prioritize future production.
  • Partner with PR, field teams, alliances, EBC, and other internal groups to align stories, speaker sourcing, thought leadership, and customer proof points with business needs.
  • Manage external production partners such as writers, videographers, and agencies, including briefs, timelines, and quality reviews.

Requirements

  • 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field.
  • Direct ownership of a customer story, reference, or executive community program.
  • Background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI, or a similar area.
  • Technical fluency to discuss ransomware recovery, identity resilience, or hybrid cloud data protection with senior IT and security leaders.
  • Ability to write clearly and specifically about complex technical topics for a senior business audience.
  • Strong interviewing instincts and the ability to draw out a real story rather than a polished testimonial.
  • Experience working in or closely alongside enterprise sales environments and understanding how customer proof points support deals and executive conversations.
  • Preferred experience managing an executive community, customer advisory, or peer network program.
  • Preferred experience at a company that navigated rapid scale or a major platform transition.

Benefits

  • Base salary range of $185,700 to $278,500 USD for SF Bay Area, DC Metro, NYC, and Seattle locations.
  • Base salary range of $167,100 to $250,700 USD for all other US offices/remote locations.
  • Eligibility for bonus potential.
  • Eligibility for equity.
  • Benefits included with the role.
  • Remote or hybrid work option in Palo Alto, CA.

Interested in this position?

Apply directly on the company website

Apply Now

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