IT System Administrator I

1 month ago
Full-time
Senior
DevOps and Infrastructure
Rubrik

Rubrik

Rubrik provides cutting-edge data security and protection solutions, including Zero Trust Data Protection and ransomware recovery, to ensure data readiness and business resilience.

IT Services
1K-5K
Founded 2014
$553M raised

Description

  • Provide exceptional IT support to Rubrik employees and contractors across Slack, Zoom, and Email, including real-time troubleshooting and superior transfer of support when needed.
  • Work flexible shifts (including nights, weekends, and public holidays) to meet a 24/7 support commitment.
  • Strive for first-contact resolution while managing competing priorities in a high-velocity environment.
  • Handle escalations from Level 1 Service Desk agents and resolve high-priority incidents.
  • Support employee lifecycle processes by provisioning and deprovisioning applications during onboarding and offboarding.
  • Use JIRA daily to manage support requests and incident tickets and produce JIRA reporting as needed.
  • Document solutions and contribute to the team knowledge base to improve collective troubleshooting capability.
  • Identify and drive improvements to internal processes to increase team efficiency and employee success.
  • Support complex problem solving for Slack, Google Workspace, MS O365, MDM tools (Jamf & Intune), and related collaboration and SaaS platforms.
  • Perform asset and onboarding/offboarding audits for data accuracy and hygiene, and track shift handovers.

Requirements

  • 5+ years supporting internal or external customers in a global IT Service Desk environment.
  • 5+ years experience supporting Mac and Windows devices.
  • 5+ years managing user and role-based access in a predominantly SaaS-based environment.
  • Proficiency troubleshooting Windows and Mac platforms and experience with MDM tools such as Jamf and/or Intune.
  • Working knowledge of Google Workspace, Slack, JIRA/Atlassian Suite, and MS O365.
  • Experience supporting video conferencing systems (desired).
  • ITIL mindset or familiarity with ITIL practices (preferred).
  • Experience handling high-priority escalations and working under pressure, with strong prioritization skills.
  • Scripting experience (Bash or Python) for automation related to Jamf is highly desirable (nice to have).
  • Familiarity or certifications with Okta, Zoom, or other identity/collaboration tools is a plus.

Benefits

  • Part of a globally distributed remote and onsite IT support team (remote and onsite collaboration).
  • Company emphasis on professional growth, knowledge sharing, and technical skill development.
  • Inclusive culture and Equal Opportunity Employer committed to diversity, belonging, and reasonable accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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