43157574708 - Customer Experience & Fulfillment Coordinator 2

1 month ago
Full-time
Junior
Customer and Technical Support
Roster

Roster

Roster specializes in international recruitment, leveraging over a decade of experience to source top-tier talent from diverse regions while significantly reducing hiring costs and managing the complexities of legal and logistical processes.

Professional Services

Description

  • Handle daily client inquiries and perform order entry via Shopify and 3PL partners.
  • Coordinate fulfillment logistics to ensure smooth and timely deliveries.
  • Proactively update customers on order status, stockouts, substitutions, and shipping issues.
  • Manage and maintain accurate CRM records, order notes, flags, and accounts-receivable follow-ups.
  • File and follow through on shipping and 3PL claims until resolution.
  • Onboard and educate new wholesale accounts and provide ongoing support for seasonal campaigns.
  • Diffuse and resolve escalated service issues with professionalism and care.
  • Support outbound engagement initiatives including sending samples, promotions, and reactivating dormant accounts.

Requirements

  • Fluent in written and spoken English (French a plus).
  • 2+ years of experience in customer service, client relations, or fulfillment coordination.
  • Strong organizational skills and attention to detail.
  • Tech-savvy with experience or familiarity with Shopify, CRM systems, Slack, Aircall, and Cin7 Core (preferred).
  • Calm under pressure, persistent, resourceful, and proactive in solving issues.
  • Experience with luxury brands, food & beverage, or hospitality is a bonus.
  • Ability to file and manage shipping/3PL claims and follow through to resolution.
  • Available for full-time remote work during M–F, 8:30 AM–5:30 PM EST (Canada/US time).

Interested in this position?

Apply directly on the company website

Apply Now

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