Customer Success Manager, Deployments

2 hours, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
RobustAI

RobustAI

Robust.AI is a company founded by a world-class robotics team that specializes in collaborative robot solutions for Manufacturing and Warehouse Logistics. They combine AI, robotics, and human-centered design to make robots broadly useful, effortless to...

Industrial Conglomerates
11-50
Founded 2019

Description

  • Own day-to-day planning and coordination for customer deployments and launch readiness.
  • Serve as the primary point of contact for deployment execution and customer communication.
  • Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates.
  • Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins.
  • Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements.
  • Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches.
  • Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams.
  • Support onsite launch execution and customer communication during critical deployment periods.
  • Prepare status reports, deployment metrics readouts, and post-launch reviews with lessons learned.
  • Build trusted customer relationships during deployment and early stabilization, and support expansion coordination as needed.

Requirements

  • Bachelor’s degree in Business Administration, Operations, Engineering, or a related field.
  • At least 4 years of related work experience.
  • Strong knowledge and understanding of distribution and fulfillment operations.
  • Experience managing implementations, customer deployments, or complex operational projects.
  • Ability to communicate technical or complex information both verbally and in writing.
  • Self-motivated problem solver who can work independently and in customer settings.
  • Strong communication skills for effective collaboration with internal and external teams.
  • Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
  • Strong leadership and relationship-building skills.
  • Ability to manage multiple tasks concurrently and perform effectively under pressure.
  • Experience building trust with customer stakeholders while driving execution and accountability.
  • Ability to travel on short notice up to 80% of the time within the United States for customer launches and onsite support.

Benefits

  • Base salary of $120,000 to $150,000 depending on skills, qualifications, and experience.
  • Stock options with strong growth potential.
  • Medical, dental, and vision coverage.
  • Flexible vacation and sick leave practices.
  • Paid parental leave.
  • Strong startup culture.
  • Remote role with frequent travel as needed for launches and onsite support.

Interested in this position?

Apply directly on the company website

Apply Now

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