Manager, Practice Operations

1 hour, 39 minutes ago
Full-time
Senior
Project and Program Management
Ro

Ro

Ro is a telehealth provider that connects patients with licensed healthcare professionals online to offer treatments for various health concerns, including weight loss, sexual health, hair loss, and fertility.

Health Care Providers & Services
251-1K
Founded 2017
$1023M raised

Description

  • Own and continuously improve operational processes supporting Ro’s frontline teams.
  • Run onboarding for clinical and non-clinical frontline employees in partnership with People, Learning & Development, and Licensing & Credentialing teams.
  • Lead high-priority special projects from planning through completion.
  • Operate the frontline support desk, resolve service tickets within SLA, and identify self-service improvements.
  • Partner with IT, Data, People, and other teams to improve efficiency, consistency, automation, and team experience.

Requirements

  • 5+ years of experience in healthcare operations.
  • Experience in high-growth or technology-enabled care delivery environments preferred.
  • Strong project management, coordination, and attention-to-detail skills.
  • Demonstrated success building, improving, and automating operational processes.
  • Experience using technology and automation to streamline workflows.
  • Familiarity with Airtable preferred.
  • Proactive, resourceful, helpful, and ownership-oriented approach.

Benefits

  • $102,000–$125,000 target base salary plus competitive equity and benefits package.
  • Medical, dental, and vision insurance with OneMedical membership.
  • Healthcare and dependent care FSAs.
  • 401(k) with company match.
  • Flexible PTO.
  • Wellbeing and learning and growth reimbursements.
  • Paid parental leave, fertility benefits, pet insurance, and student loan refinancing.
  • Virtual mindfulness, counseling, and fitness resources.
  • Flexible work anywhere in the United States, with hybrid collaboration expectations for New York-area employees.

Interested in this position?

Apply directly on the company website

Apply Now

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