Manager, Practice Operations

2 days, 10 hours ago
Full-time
Senior
Project and Program Management
Ro

Ro

Ro is a telehealth provider that connects patients with licensed healthcare professionals online to offer treatments for various health concerns, including weight loss, sexual health, hair loss, and fertility.

Health Care Providers & Services
501-1000
Founded 2017
$1023M raised

Description

  • Own and continuously improve operational processes supporting clinical and non-clinical frontline teams.
  • Partner with IT, Data, People, and other cross-functional teams to improve efficiency, consistency, and the frontline team experience.
  • Run day-to-day onboarding for frontline hires in collaboration with People, Learning & Development, and Licensing & Credentialing teams.
  • Lead high-priority special projects from planning and kickoff through completion.
  • Own and operate the frontline support desk, resolving service tickets within SLA.
  • Identify opportunities to expand self-service resources and reduce recurring support needs.
  • Help evolve policies, automate workflows, and strengthen performance-management cadences.

Requirements

  • 5+ years of experience in healthcare operations.
  • Experience in high-growth or tech-enabled care delivery is preferred.
  • Strong project management and coordination skills.
  • Strong attention to detail.
  • Demonstrated experience improving, automating, and building operational processes.
  • Experience using automation and technology to streamline operational workflows.
  • Familiarity with Airtable is a plus.
  • Proactive, resourceful approach with a willingness to take ownership of operational gaps.

Benefits

  • Target base salary of $102,000-$125,000 plus competitive equity package, as applicable.
  • Full medical, dental, and vision insurance, plus One Medical membership.
  • Healthcare and Dependent Care FSA.
  • 401(k) with company match.
  • Flexible PTO.
  • Wellbeing and Learning & Growth reimbursements.
  • Paid parental leave and fertility benefits.
  • Flexible U.S. work arrangement, with tri-state employees working from the New York HQ on Tuesdays and Thursdays.

Interested in this position?

Apply directly on the company website

Apply Now

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