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Licensing & Credentialing Associate

3 weeks, 6 days ago
United States
Full-time
Junior
Operations Specialist
Operations
Apply Now
Ro

Ro

Ro is a telehealth provider that connects patients with licensed healthcare professionals online to offer treatments for various health concerns, including weight loss, sexual health, hair loss, and fertility.

Health Care Providers & Services
251-1K
Founded 2017
$1023M raised
View All Jobs 8

Description

  • Execute provider credentialing workflows, including initiating profiles, tracking progress, and supporting timely activation.
  • Collect, review, and validate provider documentation for completeness, accuracy, and compliance with internal standards.
  • Maintain and update provider data across credentialing systems and internal tools to ensure high data integrity.
  • Monitor license expirations and renewal timelines, and follow up with providers to keep licensure active.
  • Support the tracking and maintenance of Nurse Practitioner collaboration agreements in line with state-specific requirements and internal policies.
  • Assist with re-credentialing processes, including outreach, tracking, and documentation management.
  • Manage inbound requests and communications through licensing and credentialing support channels.
  • Support provider offboarding by tracking license deactivations and updating records.
  • Assist with broader practice compliance work, including documentation, tracking, and audit preparation.
  • Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows.

Requirements

  • 2–4 years of experience in healthcare licensing and credentialing.
  • Experience working with credentialing systems or data tools such as Medallion, CAQH, Airtable, or similar.
  • Strong attention to detail and ability to manage high-volume, process-driven work with accuracy.
  • Operational mindset with the ability to follow, maintain, and improve structured workflows.
  • Strong organizational and time management skills with the ability to prioritize across multiple workstreams.
  • Clear and proactive communication skills with strong follow-up and stakeholder coordination abilities.
  • High ownership and accountability, with the ability to reliably see tasks through to completion.
  • Familiarity with multi-state licensing requirements and healthcare compliance.
  • Knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus.
  • Ability to work remotely in the United States, with in-person collaboration expected for tri-state area employees on Tuesdays and Thursdays.

Benefits

  • Target hourly rate of $28.00–$33.00, plus a competitive equity and benefits package where applicable.
  • Full medical, dental, and vision insurance, plus OneMedical membership.
  • Healthcare and Dependent Care FSA.
  • 401(k) with company match.
  • Flexible PTO.
  • Wellbeing and Learning & Growth reimbursements.
  • Paid parental leave and fertility benefits.
  • Pet insurance, student loan refinancing, and virtual resources for mindfulness, counseling, and fitness.

Interested in this position?

Apply directly on the company website

Apply Now

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