Partner Success Operations Specialist

22 hours, 26 minutes ago
Full-time
Entry Level
Customer and Technical Support
rightshelper.com

rightshelper.com

Built by a rightsholder for rightsholders. RightsHelper is a comprehensive platform for demand-based decision-making and operational efficiency across your ticketing business. Smarter pricing. Integrated forecasts. Efficient distribution. Marketing dec...

Specialized Consumer Services

Description

  • Support secondary distribution clients with day-to-day operational tasks, including fulfillment monitoring, marketplace reconciliation, and platform troubleshooting.
  • Participate in the Partner Success team’s game day coverage rotation, monitoring transactions across multiple clients and ensuring ticket transfers complete successfully.
  • Identify and resolve fulfillment issues—such as transfer failures, inventory sync problems, and delivery errors—before they impact fans.
  • Contribute to evening and weekend coverage during sports seasons on a rotating basis alongside other team members.
  • Support clients using the pricing operations tool by handling routine requests and troubleshooting issues.
  • Escalate complex issues to senior team members and communicate status updates to clients as needed.
  • Document common issues and contribute to building standard operating procedures for fulfillment operations.
  • Assist with data validation, reporting, and other operational tasks as assigned.
  • Learn the broader RightsHelper product portfolio and Partner Success function over time to expand responsibilities.

Requirements

  • 0–2 years of professional experience; internship or entry-level experience in sports, ticketing, or operations is a plus.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to stay calm and focused under time pressure.
  • Availability to participate in evening and weekend coverage rotation during sports seasons.
  • Strong communication skills with the ability to provide clear status updates and escalate issues appropriately.
  • Comfort working with spreadsheets (Excel, Google Sheets) and learning new software tools.
  • Interest in sports and live events.
  • Demonstrated reliability and follow-through.

Benefits

  • Base pay $65,000–$75,000.
  • Bonus included as part of the compensation package.
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Paid parental leave (up to 14 weeks).
  • Flexible PTO.
  • Career growth and learning opportunities within the RightsHelper product and Partner Success function.

Interested in this position?

Apply directly on the company website

Apply Now

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