Care Navigator

8 hours, 20 minutes ago
Full-time
Junior
Customer and Technical Support
Rezilient Health

Rezilient Health

Rezilient Health provides direct primary and specialty healthcare services tailored for employers, focusing on delivering unlimited access to care through innovative platforms like CloudClinics and telehealth, all for a single employer fee, while prior...

Health Care Providers & Services
11-50
Founded 2016

Description

  • Guide patients through the healthcare journey by providing ongoing support and navigation.
  • Schedule patient appointments in a timely manner.
  • Accurately enter required information into patient charts.
  • Proactively follow up on tasks to help resolve health concerns quickly.
  • Respond to and manage incoming patient messages with professionalism, empathy, and efficiency.
  • Answer phone and message inquiries from patients, medical facilities, and insurance companies.
  • Collaborate with providers, medics, and other team members to support patient care needs and continuity.
  • Maintain accurate records and uphold patient confidentiality.
  • Provide information and support as needed to address patient and administrative requests.

Requirements

  • Minimum of 2 years of experience in a healthcare setting.
  • Minimum of 2 years of customer service experience.
  • Willingness to work one weekend day per week plus rotating holidays.
  • Exceptional interpersonal skills with the ability to quickly build rapport and provide compassionate support.
  • Strong problem-solving abilities and a proactive approach to challenges.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Comfort working in a fast-paced, evolving environment.
  • Self-motivated and confident in managing independent projects.
  • Knowledge of HIPAA and other relevant healthcare regulations.
  • Previous experience as a medical assistant or in a clinical environment (preferred).
  • Proficiency with Mac operating systems and devices (preferred).
  • Familiarity with Athena Health EMR software (preferred).
  • Experience using Google Suite for communication and documentation (preferred).
  • Experience with telephony and translation systems (preferred).

Benefits

  • Competitive compensation and benefits package.
  • Generous PTO.
  • Paid family leave.
  • Comprehensive medical, dental, vision, and life insurance.
  • Stock options.
  • Supportive, collaborative, and diverse team environment.
  • Opportunity to shape the future of healthcare and have meaningful impact.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Analyste de support technique global - Analyste bilingue français

Long View Systems 1K-5K IT Services

Long View is hiring a bilingual French-English Global Technical Support Analyst in Canada to provide Level 1 service desk support for international clients in a remote/hybrid work environment.

5 minutes ago

Data Verification Assistant with Swahili language

TSMG Professional Services

A contract part-time remote Data Verification Assistant at a field projects company will help verify host information for AI/ML data collection by checking claims against online sources and maintaining internal records.

Machine Learning
5 minutes ago

Clinical Care Navigator- Bilingual Spanish Speaking

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring a bilingual Spanish-speaking Clinical Care Navigator to provide remote phone and email support for clients with complex behavioral health needs by managing crises and connecting them to appropriate care.

20 minutes ago

Tow truck insurance agent

genius Media

Genius Agency AI is hiring a Tow Truck Insurance Agent to provide tailored insurance coverage and support for tow truck operators and roadside assistance providers.

CRM
35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers