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Intake Specialist

1 day, 4 hours ago
Mexico, Argentina, Brazil, El Salvador, Honduras, South Africa
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 37

Description

  • Contact new referrals promptly and efficiently.
  • Guide families through the intake process from referral to service initiation.
  • Provide compassionate customer service throughout onboarding.
  • Maintain accurate client records and healthcare documentation.
  • Coordinate with staffing, scheduling, and case management teams.
  • Track referral progress and complete outstanding intake requirements.
  • Follow up with families about documentation, appointments, and onboarding steps.
  • Support intake reporting and administrative workflows.
  • Maintain confidentiality and meet productivity and performance targets.

Requirements

  • Bachelor’s degree preferred.
  • Experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred.
  • Strong empathy, communication, organization, and time-management skills.
  • Excellent attention to detail and documentation accuracy.
  • Ability to manage multiple cases and priorities in a fast-paced environment.
  • Independent problem-solving skills and ability to work remotely.
  • Professional and compassionate communication style.
  • Spanish proficiency preferred.
  • Experience in healthcare, ABA services, behavioral health, or client-facing environments preferred.
  • Proficiency with CRM systems, Microsoft Office, and Google Workspace preferred.
  • Reliable internet connection and suitable home office setup.

Benefits

  • Full-time remote work from South Africa.
  • U.S. working hours: 9:00 a.m.–5:00 p.m. EST.
  • Monthly salary of $1,400–$1,600 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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