RemoteLeaf Logo
Log in Sign up

Onboarding Coach

3 hours, 9 minutes ago
Portugal
Full-time
Junior
Customer Success
Customer and Technical Support
Machine Learning Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 78

Description

  • Facilitate client onboarding, system training, and ongoing support through video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define customer success, demonstrate return on investment, and support retention.
  • Build strong client relationships that encourage loyalty and product adoption.
  • Develop expertise in Cloudbeds products and understand customers’ hospitality needs.
  • Contribute to training materials and stay current with system updates.
  • Document customer activities in Salesforce and share feedback and product improvement insights.
  • Manage multiple accounts or projects while helping clients become self-sufficient.

Requirements

  • At least 1 year of hospitality experience, such as Front Desk or Revenue Manager experience.
  • At least 2 years of relevant experience in customer-facing roles.
  • Fluency in English and Portuguese.
  • Spanish fluency preferred.
  • Strong written and verbal communication skills with an empathetic, customer-focused approach.
  • Ability to manage multiple projects or accounts with strong organization and proactive follow-through.
  • Ability to explain product offerings clearly and synthesize customer feedback for internal teams.
  • Applicants must be authorized to work in the position’s location without visa sponsorship.
  • Resume/CV must be submitted in English.

Benefits

  • Remote-first, fully remote work environment.
  • Paid time off in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Part-Time Client Experience Specialist - Remote

AO Garcia Agency Insurance

Remote protection-options team member who helps families understand and set up coverage through a structured, integrity-focused process.

United States Part-time Mid Level Customer Success
3 hours, 24 minutes ago
A

New Member Onboarding Specialist - Remote

AO Garcia Agency Insurance

Remote team role helping families understand and establish protection options through a structured, integrity-focused process.

United States Mid Level Customer Success
3 hours, 24 minutes ago
A

Client Experience Specialist - Work From Home

AO Garcia Agency Insurance

Remote team role helping families understand and establish protection options through a structured, integrity-focused process.

United States Mid Level Customer Success
3 hours, 39 minutes ago
A

Client Experience Specialist - Work From Home

AO Garcia Agency Insurance

Remote team member helping families understand and establish protection options through a structured, purpose-driven process.

United States Mid Level Customer Success
3 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers