Intake Coordinator

1 hour, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Answer incoming calls from parents and families in a professional, empathic, and friendly manner.
  • Gather and document intake information accurately and efficiently.
  • Use sound judgment and common sense to determine whether services may be appropriate based on client needs.
  • Maintain accurate intake records and data within CRM systems.
  • Coordinate communication with families and internal teams.
  • Follow up with families regarding intake documentation and next steps.
  • Maintain confidentiality and professionalism in all communications and records.
  • Support scheduling, reporting, and administrative intake workflows.
  • Ensure intake cases move efficiently through the intake process.
  • Assist with additional administrative and coordination tasks as required.

Requirements

  • Bachelor’s degree (BA/BS) is highly preferred.
  • Previous experience in intake coordination, customer service, healthcare administration, call handling, or administrative support is preferred.
  • Strong communication and interpersonal skills are required.
  • Must be empathic, calm, patient, and professional in communication.
  • Strong organizational and multitasking abilities are required.
  • Ability to use common sense and sound judgment when assessing intake needs is required.
  • Experience using basic CRM software and data capturing systems is preferred.
  • Strong attention to detail and follow-up skills are required.
  • Ability to work independently in a fast-paced remote environment.
  • Reliable internet connection and a suitable home office setup are required.

Benefits

  • Full-time remote work from home.
  • Working U.S. hours (9am–5pm EST).
  • Salary paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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