ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Information Technology

41 open positions

Account Manager / Client Success Manager - BPO & Staffing

5 hours, 1 minute ago

South Africa

Full-time

Mid Level

Customer and Technical Support

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

Manage day-to-day relationships with a portfolio of international clients.
Serve as the main point of contact between clients and assigned remote teams.
Support contractors, agents, and team members while monitoring attendance, productivity, performance, and delivery.
Address performance concerns, communicate feedback, and conduct regular client and team check-ins.
Handle client queries, escalations, and account requirements while resolving issues proactively.
Coordinate with recruitment, sourcing, operations, workforce management, and other internal teams.
Support onboarding and ensure new team members understand client expectations.
Maintain accurate account records, trackers, reporting, and account health information.
Identify risks, improve processes, and follow problems through to resolution.

3–5+ years of experience in BPO, staffing, recruitment, outsourcing, operations, account management, client success, or a similar environment.
Experience managing or supporting employees, contractors, agents, or remote teams.
Strong client-facing, relationship management, written, and verbal communication skills.
Experience working with international clients, particularly US-based clients, is preferred.
Ability to manage multiple clients, people, and priorities in a fast-paced environment.
Comfort handling difficult conversations, performance issues, escalations, and expectation management.
Strong organization, attention to detail, independent judgment, and ownership.
Practical, solutions-focused, adaptable, coachable, and willing to learn.
Experience with KPIs, operational reporting, recruitment, workforce management, team leadership, or mentoring is advantageous.
Psychology or another people-focused academic background is advantageous; availability to work US hours is required.