Senior Customer Success Engineer

2 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
ReversingLabs

ReversingLabs

ReversingLabs offers cutting-edge Software Supply Chain Security solutions, empowering Dev and SOC teams to detect and mitigate sophisticated cyber threats with their Titanium Platform.

Internet Software & Services
251-1K
Founded 2009
$81M raised

Description

  • Serve as the primary technical point of contact for assigned strategic accounts across the full customer lifecycle.
  • Lead onboarding and deployment efforts, including technical go-live and customer-specific configuration.
  • Conduct regular technical reviews to assess system health, validate integrations, and recommend remediation actions.
  • Monitor product usage, identify adoption gaps, and lead enablement sessions to expand feature adoption.
  • Partner with Customer Success Managers, Account Executives, and Solution Architects to align technical outcomes with business goals.
  • Lead or contribute to QBRs and technical deep dives with performance, adoption, and risk insights.
  • Triage and resolve complex technical escalations in collaboration with Support and Engineering.
  • Provide structured customer feedback to Product and Engineering based on recurring needs and product gaps.
  • Support expansion planning by validating technical readiness and providing architectural guidance for new use cases or modules.
  • Maintain customer-specific technical documentation such as runbooks, architecture diagrams, and deployment artifacts.

Requirements

  • 6–8 years of relevant experience in a customer-facing, technically hands-on role supporting large enterprise accounts.
  • Proven experience supporting enterprise customers in a technical advisory or TAM role, ideally in cybersecurity, application security, or software supply chain security.
  • Hands-on experience with application security tools or threat detection platforms, including deployment, troubleshooting, and architecture guidance.
  • Strong ability to build technical trust and influence across Customer Success, Product, Support, and Sales teams.
  • Excellent communication and stakeholder management skills, including the ability to explain complex technical concepts to practitioners and executives.
  • Demonstrated success in proactively identifying risks, driving adoption, and improving platform stability through structured technical engagement.
  • Experience leading technical QBRs, producing architecture diagrams, and maintaining customer-specific documentation.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Bachelor's degree in a technical or related field.

Benefits

  • Base salary of $169,000–$179,000 plus performance-based bonus or commission, depending on the role.
  • Comprehensive total rewards package with equity.
  • 401(k) with Traditional and Roth options.
  • Flexible Spending Accounts for health care and dependent care.
  • Exceptional medical coverage with ReversingLabs covering nearly 90% of premiums.
  • Health Reimbursement Arrangement that helps reimburse medical deductibles.
  • 100% employer-paid dental, vision, disability, and life insurance.
  • Flexible PTO, quarterly Wellness Weekends, remote work stipend, and 8 paid volunteer hours annually.
  • Access to Udemy Business, internal mobility, and ongoing career development in a remote-first environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CUSTOMER EXPERIENCE ASSISTANT

Inter 51-250 Banks

Inter is hiring a High Income and Private Banking Client Service role to be the main point of contact for premium customers, resolving operational requests and strengthening the relationship so Inter becomes their primary account.

1 hour, 29 minutes ago

Training Success Specialist, Denmark

Prosci 251-1K Professional Services

Prosci Europe is hiring a Training Success Specialist to support classroom training delivery, participant experience, and digital tool guidance across virtual and in-person change management programs.

5 hours, 10 minutes ago

Manager, Customer Experience (Good Chop)

HelloFresh 10K-50K Hotels, Restaurants & Leisure

Good Chop is seeking a Customer Experience Manager to lead its customer care operations and improve the end-to-end customer experience across a fast-paced consumer business.

SQL Tableau
9 hours, 32 minutes ago

AI Agent Designer

Open (YC W24) 11-50 information technology & services

OpenCX is hiring an AI Agent Designer to build and improve customer-facing AI agents by translating real use cases into reliable agent behavior.

LLM
14 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers