Customer Care Associate - APAC

8 hours, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Solve customer tickets across multiple Remote verticals.
  • Respond to standard tickets within agreed service-level timeframes via email and live messaging.
  • Maintain productivity standards while ensuring high attention to detail and strong customer advocacy.
  • Work closely with Customer Success, cross-vertical operational teams, and Sales.
  • Act as the voice and ear for users and bring customer feedback back to the business.
  • Support customer interactions and workflows across different user types and product areas.

Requirements

  • Solid experience in Customer Support or Customer Enablement within a product or tech environment.
  • Hands-on experience with Live Chat and Email Support.
  • Experience using CRM tools to manage customer interactions and support workflows.
  • Strong problem-solving skills with a focus on improving the customer journey.
  • Proven ability to collaborate with multiple stakeholders with different priorities.
  • Excellent team collaboration and communication skills.
  • Fluent in written and spoken English.
  • Strong interest in modern web technologies and applications.
  • Ability to navigate ambiguous situations comfortably.
  • Experience working remotely or in a fast-growing organization is preferred.
  • Familiarity with HR, Payroll, Healthcare, and/or Pension systems is preferred.

Benefits

  • Annual salary range of $15,600 to $35,150 USD.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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