Live Chat Support Agent

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Answer inbound live chats within agreed response times.
  • Resolve common customer queries using the knowledge base.
  • Raise and track tickets requiring support from other teams.
  • Maintain accurate notes for every customer conversation.
  • Identify recurring issues and report them to the team lead.
  • Communicate in a friendly, human tone during busy periods.

Requirements

  • 1+ years of experience in customer service, live chat, call centre, or retail support.
  • Fast, accurate typing and clear written English.
  • Experience with helpdesk tools such as Zendesk, Freshdesk, or Intercom.
  • Patience and a calm approach when handling high volumes or frustrated customers.
  • Reliable home internet connection and a quiet workspace.
  • Availability to work 09:00–17:00 UK time, equivalent to 11:00–19:00 SAST.
  • Experience with e-commerce or subscription support preferred.
  • Experience handling multiple chats simultaneously preferred.
  • Familiarity with knowledge-base writing preferred.

Benefits

  • Salary of R23,000–R25,000 per month.
  • Permanent, fully remote position from South Africa.
  • Equipment guidance and structured onboarding.
  • Supportive, accessible manager and realistic chat targets.
  • Opportunities to progress into senior support or team lead roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Member Care Specialist

Remote financial-services sales role focused on speaking with warm leads to help families protect their income and future, with training and a potential path into leadership.

5 hours, 38 minutes ago

Virtual Policyholder Support Representative

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and future, with structured workdays, training, and coaching during ramp-up.

5 hours, 38 minutes ago

Remote Policyholder Services Representative

Remote financial-services sales role focused on speaking with warm leads to help families protect their income and future, with structured onboarding and a potential path into leadership.

5 hours, 53 minutes ago

Patient Coordinator

Natera 1K-5K Pharmaceuticals

The Organ Health Patient Coordinator at Natera supports patients through organ health genetic testing by coordinating care, resolving issues, and building relationships that encourage timely and ongoing testing.

HIPAA
6 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers