IT Helpdesk Agent

1 hour, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Provide first-line support for hardware, software, and account issues.
  • Log, track, and resolve tickets in the helpdesk system.
  • Reset passwords and manage user access through Active Directory.
  • Escalate complex issues to second-line support.
  • Document solutions and maintain the internal knowledge base.
  • Explain technical fixes clearly to non-technical users.

Requirements

  • Experience in a first-line IT support or helpdesk role.
  • Experience with Active Directory and user account management.
  • Ability to troubleshoot common hardware and software issues.
  • Reliable home internet connection and a quiet workspace.
  • Availability to work 09:00–17:00 UK time, equivalent to 11:00–19:00 SAST.
  • Familiarity with remote support tools preferred.
  • Experience with ticketing systems such as Zendesk or Freshdesk preferred.
  • Relevant IT certification preferred.

Benefits

  • Salary of R29,000–R32,000 per month.
  • Permanent, fully remote position for a UK employer.
  • Work from anywhere in South Africa without commuting.
  • Full-time placement with one employer rather than rotating clients or freelance assignments.
  • Opportunity to progress into second-line support.
  • Hiring support through introduction to the UK employer.

Interested in this position?

Apply directly on the company website

Apply Now

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