Email Support Specialist

2 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Respond to customer emails clearly and accurately within agreed response times.
  • Investigate customer issues and follow them through to resolution.
  • Maintain accurate ticket records, tags, and notes.
  • Escalate complex cases with clear written summaries.
  • Identify recurring problems and flag them to the team.
  • Contribute to help articles and saved reply templates.

Requirements

  • Experience in email, ticket-based, or written customer support.
  • Experience using a helpdesk tool such as Zendesk, Freshdesk, or Intercom.
  • Excellent written English and a natural, professional communication style.
  • Comfort working to response-time targets.
  • Reliable fibre internet connection, working laptop, and quiet home workspace.
  • Experience supporting UK or international customers preferred.
  • Familiarity with knowledge bases or help centres preferred.
  • Experience handling live chat alongside email preferred.

Benefits

  • Salary of R29,000–R32,000 per month.
  • 100% remote work from anywhere in South Africa.
  • Monday-to-Friday hours aligned with UK business time: 09:00–17:00 UK time / 11:00–19:00 SAST.
  • Long-term placement with a stable UK employer.
  • Ongoing support from the Remote Recruitment team throughout the placement.

Interested in this position?

Apply directly on the company website

Apply Now

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