Verification of Benefits (VOB) Specialist

3 weeks ago
Full-time
Junior
Operations
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Perform timely and accurate verification of benefits for incoming clients across Detox, Residential, PHP, IOP, and Outpatient levels of care.
  • Confirm coverage details, benefit limitations, co-pays, deductibles, out-of-pocket maximums, exclusions, and pre-authorization requirements with each payer.
  • Enter verification findings into tracking systems and update client EMR face sheets with complete supporting documentation.
  • Communicate verified benefits clearly and promptly to admissions, billing, and clinical teams to support intake and care coordination.
  • Re-verify all active client insurance policies twice a month on the 1st and 16th to identify lapses, terminations, or coverage changes.
  • Monitor COBRA and Marketplace premium payments and document any lapses, pending payments, or related outreach.
  • Audit EMR face sheets for accurate and complete insurance information during lower-volume periods.
  • Enter client admission and discharge data into the billing system when needed and assist with basic eligibility-based claim follow-ups.
  • Upload VOB documentation to the client's EMR face sheet and complete special assignments as requested.
  • Maintain HIPAA compliance and protect patient confidentiality throughout the workflow.

Requirements

  • Prior hands-on experience with insurance verification of benefits in a US healthcare setting.
  • Strong working knowledge of US commercial insurers such as BCBS, Aetna, Cigna, UHC, and Humana, as well as Medicare, Medicaid, and Tricare.
  • Direct experience using an EMR system to update face sheets and document insurance information.
  • Familiarity with COBRA continuation coverage and ACA Marketplace plans, including how premium payment status affects active coverage.
  • Excellent attention to detail and the ability to spot missing or contradictory benefit information.
  • Strong verbal and written English communication skills, including comfort speaking with US payers and providing written handoffs to internal teams.
  • Ability to work independently, prioritize a daily queue, and meet turnaround expectations in a fast-paced environment.
  • Demonstrated HIPAA awareness and respect for patient confidentiality.
  • Reliable home internet, a quiet remote work environment, and willingness to overlap with US Mountain Time business hours.
  • Behavioral health, mental health, or substance use treatment VOB experience is preferred.
  • Working knowledge of behavioral health benefit structures such as parity, level-of-care criteria, concurrent review, and pre-authorization for SUD/MH services is preferred.
  • Experience with healthcare billing systems and initial claim follow-up on eligibility-based denials is preferred.

Benefits

  • 100% remote, full-time role with a US-based behavioral health team.
  • USD $6/hour compensation.
  • Clear ownership of the VOB workflow with a path into broader revenue cycle responsibilities.
  • A team culture that values accuracy, async clarity, and follow-through.
  • Interview scheduling within a US Mountain Standard Time window of 3:00 AM to 1:00 PM MST to accommodate time zone differences.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fund Accountant, Private Credit

Point72 51-250 Capital Markets

Point72’s Finance team is hiring a fund accounting professional to support its private credit strategies by strengthening accounting operations, reporting, controls, and automation across complex fund structures.

Power BI
22 minutes ago

Senior General Accountant

Workato 251-1K IT Services

Workato is hiring a Senior/General Accountant to manage multi-entity accounting and close operations across APJ and EMEA, with a focus on accurate reporting, compliance, and finance process automation.

Machine Learning NetSuite
1 hour, 7 minutes ago

Staff Accountant, Indirect Tax

Fanatics 5K-10K Leisure Products

Fanatics is hiring an accounting professional to support Tax Operations with tax accounting, reconciliation, reporting, and sales tax compliance across a fast-moving global business.

1 hour, 7 minutes ago

Staff Accountant

Kaseya 1K-5K IT Services

Kaseya is hiring a Staff Accountant to support accounting, reporting, and month-end close operations across its global organization.

1 hour, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers