Dispatcher/CSR (Service Titan)

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Schedule and dispatch technicians for service calls using ServiceTitan.
  • Monitor technician schedules, job status, and daily routing.
  • Adjust schedules in real time based on call volume, emergencies, and technician availability.
  • Answer inbound calls and assist customers with scheduling and service inquiries.
  • Provide appointment confirmations, updates, and follow-ups to customers.
  • Communicate service windows and expectations clearly and professionally.
  • Enter and update job information accurately in ServiceTitan.
  • Track job statuses and ensure documentation is completed properly.
  • Coordinate with field technicians, supervisors, and service managers.
  • Assist with call tracking, notes, and service records.

Requirements

  • Prior experience as a Dispatcher or CSR in a service-based environment.
  • Hands-on experience with ServiceTitan is highly preferred.
  • Availability to work four 10-hour shifts, Saturday through Tuesday.
  • Background or working knowledge in the plumbing and/or HVAC industry is preferred.
  • Experience supporting field service teams or trade-based operations is preferred.
  • Comfort working extended shifts in a fast-paced service environment.
  • This is a full-time role.
  • Up to $6/hr.
  • 100% remote.

Interested in this position?

Apply directly on the company website

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