Administrative Assistant/Coordinator

2 hours, 1 minute ago
Full-time
Junior
Operations
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Respond to incoming custom order inquiries promptly and professionally across email, text, DMs, and other channels.
  • Assess each customer’s budget, vision, and level of knowledge to tailor communication appropriately.
  • Ask the right questions to gather the information needed to create accurate quotes.
  • Guide customers through the custom production process in a clear, friendly, and efficient manner.
  • Translate customer requests into actionable production details for the in-store team.
  • Recommend art direction, garment selection, decoration methods, and product fit based on customer goals and budget.
  • Build accurate quotes, present them clearly, and send payment links.
  • Ensure payment is collected before orders move into production.
  • Coordinate all order details so the in-store team receives a complete, ready-to-execute package.
  • Follow up on pending quotes, re-engage previous customers, and maintain organized records of active, pending, and completed inquiries.
  • Flag urgent timelines or at-risk orders and help improve workflows and bottleneck handling.

Requirements

  • This is a full-time role.
  • Up to $6/hr compensation.
  • Ability to communicate using approved language and messaging.
  • Strong attention to detail in managing quotes, orders, and customer follow-up.
  • Ability to manage multiple communication channels without missing inquiries.
  • Ability to work in sync with an in-store team and escalate only when necessary.
  • Nice to have: basic design editing skills using Canva, Photoshop, or similar tools.
  • Nice to have: experience creating product mockups for customer approval.
  • Nice to have: familiarity with garment ordering and blank sourcing from wholesale suppliers.

Interested in this position?

Apply directly on the company website

Apply Now

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