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Forward Deployment Engineer

1 month ago
India
Full-time
Senior
Technical Account Manager
DevOps and Infrastructure
AWS Azure GCP OAuth Postman Prototyping REST API SQL
Apply Now
Relyance AI

Relyance AI

Relyance AI is revolutionizing data protection and privacy with its AI-powered platform. They offer full visibility and proactive data protection, managing privacy, data governance, and compliance operations seamlessly. By automating workflows and leve...

IT Services
51-250
Founded 2020
$30M raised
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Description

  • Run deep, structured discovery with customer stakeholders to uncover root causes, translate pain into measurable outcomes, and produce actionable technical plans leveraging the Relyance AI platform.
  • Own technical solutions end-to-end, including architecture and integration design, pragmatic tradeoffs, implementation, and post-go-live optimization.
  • Implement and ship working deployments by configuring the platform, standing up integrations, validating outcomes, troubleshooting in real time, and delivering production-ready results.
  • Create repeatable technical assets that accelerate success, such as rollout playbooks, runbooks, reference architectures, automation/scripts, validation checklists, and starter templates.
  • Define success metrics, establish baselines, and run enablement activities (workshops, working sessions, office hours) to drive measurable adoption and sustained usage.
  • Maintain living technical account plans, proactively identify expansion opportunities, and partner with Sales to convert technical wins into renewals and growth.
  • Lead escalations hands-on: reproduce issues, isolate root causes, coordinate with Engineering/Support, deliver RCAs and prevention plans, and verify fixes with customers.
  • Synthesize field discovery into product recommendations, propose product gaps and solutions, and work closely with Product/Engineering (especially with early adopters) to refine product fit.
  • Communicate concisely with mixed audiences, provide clear updates, manage stakeholders, and articulate risks, timelines, and tradeoffs for technical and non-technical stakeholders.

Requirements

  • Proven experience running structured discovery and translating stakeholder input into clear outcomes and technical plans.
  • Proven ability to design, implement, validate, and operate integrations and end-to-end solutions from planning through deployment and post-go-live optimization.
  • Experience owning technical customer relationships and outcomes in roles such as TAM, Solutions Engineer, Implementation Lead, Support/Systems Engineer, or similar.
  • Hands-on cloud deployment experience in AWS, GCP, or Azure, including architecture, services, permissions, networking basics, and operational considerations.
  • Working knowledge of modern data ecosystems, including sources, pipelines, storage/warehouses/lakes, data movement, and observability.
  • Proficiency with integrations and troubleshooting: REST APIs, authentication patterns (OAuth/SSO concepts), logs/debugging, and integration validation tools (e.g., Postman).
  • Scripting/automation ability and data reasoning skills (e.g., SQL) are a bonus for building and validating integrations.
  • Experience leveraging AI tools to build prototypes, automations, accelerators, internal utilities, or customer-facing workflows and demos.
  • High ownership, attention to detail, and operational rigor with ability to run multiple workstreams, track risks, and deliver reliably.
  • Comfort working with early-stage or emerging products and GTM motion: guiding early adopters, creating repeatable playbooks, and providing structured feedback to Product/Engineering.

Interested in this position?

Apply directly on the company website

Apply Now

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