Senior Robotics Technical Support & Field Engineer

2 hours, 13 minutes ago
Full-time
Senior
IoT and Embedded Systems
Relay Robotics

Relay Robotics

Relay Robotics is a top robotics solutions company providing autonomous delivery and service robots through Robots as a Service (RaaS), enhancing experiences in hotels, hospitals, and offices worldwide.

Industrial Conglomerates
51-250
Founded 2013
$10M raised

Description

  • Own complex hardware, software, and integration escalations as the highest technical support point.
  • Diagnose navigation, perception, and sensor issues including LIDAR, cameras, and SLAM.
  • Troubleshoot WiFi, LTE failover, firewall rules, and cloud connectivity.
  • Analyze logs and telemetry to perform structured root cause analysis.
  • Partner with Engineering to resolve firmware, operating system, and platform defects.
  • Lead on-site robot deployments and installations at hospital sites nationwide.
  • Configure robots, networking, cloud connectivity, elevator integrations, automated doors, and RFID badge authentication systems.
  • Conduct site acceptance testing and go-live validation.
  • Perform break-fix repairs on drive systems, sensors, power systems, and payload modules.
  • Execute preventative maintenance visits and document findings to recommend reliability improvements.

Requirements

  • 3+ years of experience in robotics, autonomous systems, IT infrastructure, or field engineering.
  • Strong Linux troubleshooting experience.
  • Experience with networking concepts including VLANs, firewalls, port validation, and WiFi enterprise environments.
  • Hands-on hardware repair experience.
  • Willingness to travel 20–40%.
  • Ability to work in hospital environments with professionalism and discretion.
  • Experience with ROS or ROS2 is preferred.
  • Cloud platform familiarity, with GCP preferred.
  • Experience integrating elevators, access control, or building systems is preferred.
  • Healthcare IT or other regulated environment experience is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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