L2/L3 Technician - #35117

1 week, 1 day ago
Full-time
Mid Level
DevOps and Infrastructure
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Resolve complex issues related to Microsoft systems and applications.
  • Handle escalations from L1 support and provide expert-level technical resolution.
  • Collaborate with Microsoft support when additional assistance is needed.
  • Administer Active Directory, Exchange, Microsoft 365, and Windows Servers.
  • Troubleshoot and fix complex technical problems.
  • Apply updates, manage backups, and maintain system security.
  • Assist with migrations and document system changes.
  • Manage Azure services and use PowerShell for support tasks.
  • Maintain compliance and conduct audits to support security requirements.
  • Work with internal teams, train junior staff, and communicate updates and client feedback.

Requirements

  • Bachelor of Computer Science, Information Technology, or comparable experience.
  • 2-5 years of experience in a similar role.
  • Strong knowledge and experience with Microsoft technologies, including Microsoft EDM and related systems.
  • Excellent troubleshooting skills.
  • Ability to provide technical support and resolve requests in a timely and efficient manner.
  • Excellent communication skills to collaborate successfully with foreign counterparts.
  • Ability to work under pressure and multi-task.
  • Good organizational skills.
  • MSP experience is highly desirable.
  • Relevant certifications are preferred.

Interested in this position?

Apply directly on the company website

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