Team Lead, Project Management

6 days, 16 hours ago
Full-time
Lead
Software Development
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Lead, mentor, and develop a team of US-based Project Managers focused on B2B orders.
  • Build a culture of ownership, growth, and accountability through coaching, feedback, and performance reviews.
  • Monitor individual performance against key metrics and implement action plans to address underperformance.
  • Assist with hiring, onboarding, and training new team members.
  • Conduct regular 1:1 meetings, maintain onboarding documentation, and manage team coverage and schedules.
  • Drive team KPIs including on-time delivery, quality assurance, response time, and escalation management.
  • Serve as the final point of escalation for complex issues and ensure timely resolution.
  • Partner with Product, Logistics, and Marketing to identify pain points and improve processes.
  • Manage a select portfolio of projects independently and absorb individual contributor work when needed.
  • Lead or participate in cross-functional initiatives to improve the customer journey, reduce friction, and increase retention.

Requirements

  • Proven track record of managing remote teams, ideally in a fast-paced, digital-first environment.
  • Seasoned people and process leadership experience.
  • Experience coaching, motivating, and developing team members.
  • Data-informed and tech-savvy approach to operational problem-solving.
  • Ability to manage complex challenges and turn them into operational opportunities.
  • Ability to respond to assigned tasks within established SLAs and handle emails/requests within the same business day.
  • Comfort using JIRA to file and track team-related issues.
  • Ability to attend all scheduled interviews and submit scorecards within one hour of interview completion.
  • Experience supporting customer-facing operations or project management in a B2B context is preferred.
  • Bonus and equity may be provided for eligible roles.

Benefits

  • Base salary range of $80,000 to $100,000 USD.
  • Bonus and equity may also be provided for eligible roles.
  • Opportunity to work with a mission-driven team reshaping retail.
  • Chance to contribute to a sustainable, accessible customer experience and growth-focused company.
  • Equal employment opportunity and a commitment to non-discrimination.
  • Reasonable accommodations available for qualified individuals with disabilities.
  • Background check conducted in compliance with applicable laws.

Interested in this position?

Apply directly on the company website

Apply Now

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