Customer Experience Specialist - French Bilingual

5 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own customer interactions from start to finish across chat, email, phone, and social channels.
  • Resolve customer issues empathetically and effectively.
  • Use customer service tools efficiently while maintaining a human, authentic approach.
  • Identify and share recurring customer insights to improve service quality.
  • Develop product expertise and provide accurate, authentic guidance.
  • Build customer trust and loyalty through clear, polished communication.

Requirements

  • High school diploma or GED.
  • Fluent written and spoken French and English.
  • At least 2 years of customer service experience.
  • Ability to build relationships and resolve issues effectively in a remote environment.
  • Clear, professional communication and strong empathy.
  • Comfort adopting new digital tools and adapting to change.
  • Dedicated, quiet workspace and reliable internet with at least 75 Mbps download and 10 Mbps upload.
  • Successful completion of a 90-day introductory period.
  • Candidates within 50 km of Toronto must work onsite five days per week; candidates farther away may work remotely.
  • Employment is contingent on a background check.

Benefits

  • $26 CAD per hour with tenure-based increases.
  • Performance bonus of up to $1,300 CAD per month.
  • Three weeks of paid training and onboarding.
  • Set schedule with guaranteed hours.
  • Hospital, paramedical, dental, vision, prescription, virtual healthcare, life, and disability coverage.
  • 401(k) and additional benefits.
  • Referral bonuses of up to $1,000.
  • Career paths in specialist, leadership, quality and training, and workforce management tracks.

Interested in this position?

Apply directly on the company website

Apply Now

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