Customer Success Engineer

1 hour, 44 minutes ago
Full-time
Mid Level
Customer and Technical Support
Quantum Metric

Quantum Metric

Quantum Metric is a leader in Continuous Product Design, empowering organizations to prioritize customer needs and drive value. Capturing insights from 29% of internet users, they support global brands in various industries.

Professional Services
251-1K
Founded 2015
$251M raised

Description

  • Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption, and growth.
  • Understand client obstacles and guide them to define meaningful requirements.
  • Create solutions that help clients achieve their goals.
  • Adapt quickly to changing priorities in an evolving work environment.
  • Work with stakeholders to execute their digital strategy.
  • Define implementation plans and configure the Quantum Metric platform to meet client requirements.
  • Develop custom JavaScript functions to capture data analytics and address complex use cases.
  • Configure alerts, dashboards, and reports to provide real-time visibility into digital platform performance.

Requirements

  • Past experience developing, implementing, or managing digital solutions.
  • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or another client-facing role preferred.
  • Experience with web technologies, analytics, front-end development, and UX/UI best practices.
  • Hands-on development experience with HTML, CSS, and JavaScript.
  • Experience with React, Angular, Vue, or native mobile is a plus.
  • Proficiency in JavaScript development.
  • Hands-on experience with digital analytics tools such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
  • Expert knowledge of browser developer tools for script testing and issue diagnosis.
  • Familiarity with the page load lifecycle and performance optimization techniques.
  • Strong project and time management skills with the ability to multitask across multiple clients.
  • Ability to adapt quickly to changing priorities and work in ambiguous environments.
  • Excellent verbal and written communication skills with strong presentation abilities.
  • Ability to communicate effectively with senior leaders, middle managers, and individual contributors in both technical and non-technical audiences.
  • 10% travel required.

Benefits

  • $90,000 - $120,000 base salary with bonus eligibility.
  • 99% of the medical base plan paid by the company, plus Medical, Dental, and Vision insurance.
  • 401(k) with employer match and options/equity.
  • Unlimited paid time off, plus 13 company holidays and sick leave.
  • Parental/adoption leave.
  • Employee assistance programs, telehealth options, and wellness perks.
  • Flexible remote work environment with a one-time home-office stipend and monthly business expense stipend.
  • Robust onboarding and training program, professional development resources, promotional opportunities, and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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