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Customer Onboarding Specialist

1 month ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
HubSpot
Apply Now
PushPress

PushPress

PushPress is a top-rated gym management software that provides automated solutions for fitness businesses. With features like billing, membership management, workout tracking, and lead engagement, PushPress aims to simplify and streamline gym operation...

Hotels, Restaurants & Leisure
51-250
Founded 2011
$12M raised
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Description

  • Lead new clients through account setup and launch for PushPress Core, Train, and the Branded App.
  • Collect and verify necessary business information to enable website onboarding and account configuration.
  • Deliver onboarding via a flexible mix of 1:1 consultations, group training sessions, and Intercom support.
  • Educate clients on workflows and best practices tailored to their business objectives to drive adoption and outcomes.
  • Monitor onboarding progress in HubSpot and proactively follow up to remove obstacles and keep launches on track.
  • Collaborate with Support and Operations teams to identify and resolve gaps in the onboarding journey.
  • Regularly review and update Help Docs and PushStart materials to ensure clarity and accuracy for new clients.
  • Identify early indicators of potential churn, escalate concerns appropriately, and perform early intervention to retain clients.
  • Provide immediate how-to chat support, screen-sharing, and mobile-to-desktop training during the critical onboarding period.
  • Contribute to the development of onboarding content, automations, and the overall onboarding playbook; participate in cohort-based learning and webinars to improve processes.

Requirements

  • 2+ years in onboarding, implementation, or client-facing SaaS roles.
  • 2+ years in gym ownership, management, or a coaching/fitness role (strong understanding of fitness business operations and client needs).
  • Familiarity with Intercom, Zoom, HubSpot, Google Workspace, and Slack.
  • Familiarity with PushPress Core, Grow, and Train is preferred.
  • Screen sharing and mobile-to-desktop training skills are essential.
  • Exceptional communicator who is comfortable on video and screen share and can deliver clear, warm, confident guidance.
  • Proactive project management skills with strong follow-up and ownership of client milestones.
  • Detail-oriented, empathetic, calm under pressure, and committed to operational excellence.
  • Ability to work fully remote with prolonged screen time and to context-switch between calls, follow-ups, and chat.

Benefits

  • Competitive salary: $54,000 per year.
  • Full-time, remote position.
  • Professional development opportunities including cohort-based learning, PushStart content, and webinars.
  • Opportunity to contribute to product and process improvements (onboarding playbook and automations).
  • Inclusive, equal-opportunity workplace committed to nondiscrimination.
  • Work with a fast-growing company serving 5,000+ gyms and processing over $500M annually.

Interested in this position?

Apply directly on the company website

Apply Now

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