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Client Services Partner

1 month ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020
View All Jobs 8

Description

  • Serve as the primary point of contact for patients undergoing an enhanced scan from scheduling through follow-up.
  • Coordinate post-scheduling workflows with sales and clinical teams to ensure patients complete all required steps.
  • Facilitate home lab draws by coordinating with third-party providers and tracking results for consultations.
  • Distribute additional reports, including body composition analysis and brain volume quantification, accurately and on time.
  • Monitor patient progress throughout the enhanced scan workflow and proactively resolve delays or issues.
  • Manage applications for the Provider Education Program and guide physician participants through the process.
  • Coordinate physician scans and follow-up consultations for the Provider Education Program.
  • Maintain an up-to-date database of physician education program applicants, milestones, and feedback.
  • Act as a liaison between patients, sales, and clinical teams to support seamless clinical services.
  • Provide timely patient updates, preparation instructions, and follow-up support while maintaining confidentiality and compliance.

Requirements

  • Experience in patient coordination, healthcare operations, or clinical support roles.
  • Preferred experience in imaging, concierge medicine, or specialty healthcare.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Excellent communication and relationship management skills with a patient-centric, service-oriented approach.
  • Experience working with sales and physician relations teams is a plus.
  • Proficiency with CRM systems, scheduling platforms, and medical record systems.
  • Ability to work independently in a fast-paced environment and anticipate patient and physician needs.
  • Ability to problem-solve and adapt to evolving responsibilities as workflows develop.
  • Legally authorized to work in the United States at the time of hire and not require employer visa sponsorship.
  • Successful candidates must undergo a background check in compliance with applicable rules.

Benefits

  • Base salary range of $68,000-$72,000 depending on experience and geographic location.
  • Free whole-body scans for each team member.
  • Comprehensive health, dental, vision, and mental health coverage.
  • Flexible vacation policy.
  • 401(k) retirement savings plan for eligible employees.
  • Commuter benefits to help cover transit and parking costs.
  • Growth opportunities and flexible career development paths.
  • Opportunities to work with high-performing teams and make a positive impact on patient health.

Interested in this position?

Apply directly on the company website

Apply Now

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