Senior Specialist, Consumer Affairs

1 hour, 34 minutes ago
Full-time
Junior
Customer and Technical Support
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Research consumer and regulatory complaints to support fair resolution.
  • Coordinate with internal business areas to resolve and respond to regulatory and non-regulatory complaints.
  • Draft accurate and thorough response letters for medium to complex complaints.
  • Review the quality and accuracy of data entered into the Complaints Management System.
  • Follow complaint file retention processes and related recordkeeping requirements.
  • Participate in departmental projects and process improvement efforts.
  • Contribute to problem-solving and root-cause identification across issues.
  • Collaborate on process design and drive execution improvements.

Requirements

  • Undergraduate degree or equivalent experience.
  • Minimum 3 years of life insurance operations and compliance experience.
  • Experience in a compliance and/or insurance operations function in a corporate environment preferred.
  • Customer-focused mindset.
  • Excellent verbal and written communication skills.
  • Ability to research and resolve escalated customer issues.
  • Ability to collaborate with multiple stakeholders to identify root causes of issues.
  • Experience handling challenging circumstances.
  • Ability to maintain strong customer service in a fast-paced, deadline-driven environment with strong time management skills.
  • Comfort with ambiguity and ability to work independently.
  • Strong attention to detail, accuracy, and quality.
  • Knowledge of Life & Annuity products and systems required.

Benefits

  • Base salary range of $55,000 to $65,000 USD.
  • Annual bonus based on company and individual performance.
  • Generous benefits package.
  • Opportunity to work for a company backed by leading institutional investors.
  • Culture of inclusion and belonging.
  • Equal opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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