Customer Experience Advocate

8 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Handle customer inquiries by phone, email, and chat using multiple software systems to research policies and products.
  • Document and resolve requests for account information and updates accurately.
  • Educate customers on digital tools and self-service options.
  • Meet or exceed call center, team, and individual performance goals.
  • Identify and escalate trends and opportunities to improve the customer experience.
  • Manage sensitive information while exercising sound judgment and maintaining attention to detail.
  • Perform other duties as assigned.

Requirements

  • 2+ years of customer service experience in a fast-paced environment.
  • High school diploma required.
  • Prior experience in the annuity, retirement, or finance industry preferred.
  • Relevant industry training or certifications preferred.
  • Excellent written and verbal communication, active listening, and interpersonal skills.
  • Ability to navigate multiple computer systems and quickly learn new software.
  • Strong problem-solving, decision-making, organization, time management, and attention to detail.
  • Ability to work flexible shifts, adapt to changing technology, and maintain focus under pressure.
  • Minimum internet performance standards may apply.

Interested in this position?

Apply directly on the company website

Apply Now

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